Warranty – Coastal Timepieces

Warranty Terms and Conditions Overview

We offer a complimentary 120-day warranty on your watch. If something goes wrong within this period, we will cover the USA domestic return shipping costs and have our master jeweler repair the movement of the watch at no additional charge.

The warranty covers only the internal parts of the watch movement and does not include damage to the case, crystal, band, crown, or any other external parts. Please see below for further details on your coverage.

Examples of what is covered:

Watch stops working.
Watch does not keep accurate time.
Watch is not holding a reserve charge.
For all other issues, please contact us.

Contact us directly to receive a free, insured shipping label to send your watch back to us for an evaluation and necessary repairs.

Your warranty automatically begins on the day of purchase. By purchasing a timepiece from us, you accept the warranty conditions below.

We stand by all of our products with a full 120-Day limited warranty. If the movement of the watch fails to function as a result of a manufacturer’s defect at any time during the first 120 days, we will repair the item at absolutely no cost to you.

Our warranty covers everything except
- a) regular wear-and-tear from normal use,
- b) abuse of the timepiece, and
- c) accidental water intrusion caused by the end user (not due to a manufacturer defect).

External damage to the product not covered under warranty: any damage resulting from wear to the watch case, crystal/glass, watch bracelet, watch bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch.

Also not covered:
- a) defects caused by outside force or improper use,
- b) consequential and incidental damages, and
- c) the loss of precious and/or semi-precious stones from settings.

Outside modifications and third-party repair attempts of any kind will void the warranty. Please reach out to us first before going to a third party. Any evidence of work done by a third party will void your warranty.

Any damage if used under conditions which exceed the watch manufacturer’s water resistance guidelines, and/or as indicated above regarding accidental water intrusion caused by the end user, will also not be covered.

Watches that are labeled as water resistant feature a screw down crown. The crown must be screwed down properly at all times to keep the watch casing watertight. Water damage is not covered under the warranty unless the watch seal is proven defective by our jeweler.

Luxury Redefined

Discover the Advantages of Our Warranty

Comprehensive Coverage

Even if a watch is no longer under the manufacture's warranty. Our warranty provides piece of mind by covering the most important part of the watch, the internal movement. We cover you against manufacturing defects, ensuring your timepiece remains in pristine condition during the first 120-days of owning your watch.

Expert Support

Gain peace of mind. We can provide you any inquiries or concerns about your watch.

Value Retention

Our warranty helps maintain your watch’s value, ensuring your investment remains secure over time. We also offer trade-ins on any timepieces that is in good condition. Use your trade in value for a higher priced timepiece.

Frequently Asked Questions

Addressing Your Warranty Queries with Confidence

What is covered under warranty?

Our warranty ensures comprehensive protection for manufacturing defects. This includes any issues related to the internal movement, parts, and overall workmanship.

How do I make a warranty claim?

To submit a warranty claim, please contact our customer service team with your proof of purchase. We will guide you through the process and arrange an inspection to assess your request.

What is the warranty duration?

The warranty lasts for 120-days from the date of purchase, covering any defects that arise under normal wear and use. This does not include the watch case, crystal, band, or any other part of the watch not related to the internal movement.

Are there any exclusions?

Yes, the warranty does not cover damage caused by accidents, misuse, or 3rd party repairs. Additionally, typical wear and tear of straps, glass, or battery are also excluded.

How is the watch serviced?

You watch will be serviced by our master jeweler with over 30 years of experience in all luxury timepieces. If additional expertise is needed, we will pay to have the work performed by brand specialists.

Connect with us for exclusive inquiries

For any questions, reach out to us. Our team is dedicated to providing personalized assistance tailored for you. Experience unrivaled customer service while exploring our luxury watch collection. We are here to ensure your needs are met and your expectations surpassed.